The social network has also committed, by 2021, to provide all of its moderation teams with tools supposed to better protect them from violent or child pornography content.
A thousand dollars, or the equivalent of 922 euros, for each of the 11,250 American moderators who have sued Facebook, their current employer or ex-employer: this is the preliminary agreement reached by the lawyers for the two parties. Signed Friday May 8 at the Supreme Court of San Mateo, California, which is expected to be approved by the end of the year. In total, Facebook could pay up to $ 52 million to the complainants, moderators who have worked in California, Arizona, Texas and Florida since 2015.
Compensation supposed to cover medical care, which could be reassessed up to 6,000 dollars (around 5,500 euros) for the complainants who have been diagnosed with depression or addiction – that is to say half of them their lawyers. In addition to compensation for these medical treatments, employees who can prove that they suffered other harm while working at Facebook may receive up to $ 50,000 (approximately 46,000 euros) in compensation.
They believe they are suffering from post-traumatic stress, by dint of evaluating and moderating the illegal content (violence, murder, rape, child pornography, etc.) posted on the social network. “The suffering inflicted by this work is real and severe,” said Steve Williams, one of the plaintiffs’ lawyers.
Coaching and group therapy promised
In addition to financial compensation, Facebook has made a commitment in the future to better train and support its moderators, using individual weekly coaching sessions and monthly group therapies. The American company has also agreed to modify its moderation tools, so that, by 2021, the videos will be shown to its moderation teams in black and white, with the sound cut by default.
Selena Scola was the first to file a complaint against Facebook on September 21, 2018. At the time, the former moderator criticized the company and its subcontractor, Pro Unlimited, for having it “Exposed to highly toxic, unhealthy and offensive content” without the necessary precautions.