improvements are still needed in addressing

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improvements are still needed in addressing


Following Serafe’s billing errors for the radio / TV license fee in 2019, the management commission of the Council of States considers that the processing of household data by the Federal Office of Communication must be improved.


The management commission of the Council of States had decided to examine how OFCOM had handled the Serafe billing errors case.


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The management commission of the Council of States had decided to examine how OFCOM had handled the Serafe billing errors case.


The Federal Office of Communications reacted well to errors related to invoices for radio / TV fees. But data on households must be improved, believes the management commission of the Council of States.

When Serafe sent the first invoices in early 2019, thousands of households had received an incorrect invoice. The resident control services and Serafe were inundated with complaints.

The committee then decided to examine how the Federal Office of Communications (OFCOM), the competent federal authority in the matter, had handled this case. According to its report published on Thursday, OFCOM has closely followed the preparations for the system change.

However, he underestimated the risks associated with the concept of defining households. This one having been used for the first time in this form. Since the emergence of the problems, OFCOM has intensified its exchanges with the cantons and the communes, raises the commission. He tried to reduce errors.

Improvements needed

However, deplores the commission, thousands of households still receive an incorrect bill every month. The Confederation is to examine, together with the cantons and municipalities, how the quality of household data could be improved. The exchange of this data between Serafe and the residents’ control services must continue to be optimized.

In addition, the financial consequences of addressing problems must be established quickly. The same goes for responsibilities.

The committee invites the Federal Council to provide it with an opinion by 25 January 2021.

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