in Nice, a call center to answer questions from disaster victims

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in Nice, a call center to answer questions from disaster victims




The Nice Côte-d'Azur metropolis has opened a call center to help residents affected by the bad weather that hit the Alpes-Maritimes last weekend. Essentially, it is a question of supporting them in often painful administrative procedures.


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The Nice Côte-d’Azur metropolis has opened a call center to help residents affected by the bad weather that hit the Alpes-Maritimes last weekend. Essentially, it is a question of supporting them in often painful administrative procedures.

A week ago, a real deluge fell on the hinterland of Nice, pushing many inhabitants to join the coast, spared from bad weather. And for those who have sometimes lost everything, and need housing or simply help with their administrative procedures, the Nice Côte-d’Azur metropolis has set up a call center with personalized follow-up.

Questions about everyday life

In the call center set up, two volunteers from the city of Nice make a series of phone calls. With each call, the questions asked by the victims are very different, explains Monique. “The last call mentioned a vehicle left in a parking lot in Saint-Martin-Vésubie. The person wanted to know if it was possible to go and pick it up,” she explains. A question that may seem anecdotal on the scale of the damage in the three valleys affected by the floods, but for many, it is a question of being able to go to work again, and thus resume a semblance of normal life.

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But the urgency, for the moment, concerns emergency relocations to hotels or apartments. “The vast majority of evacuees do not know the state of their house. It is very difficult for them to be able to position themselves on a return or permanent relocation”, indicates Mélanie Parent, head of the accommodation center.

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Facilitation of procedures

And then there is the administrative assistance, because psychologically, all these papers to be filled, when one has just lost his house, also represent a test. A lawyer at the reception center, Cyrielle helps disaster victims to get insurance. She explains to them in particular that they have until next Saturday to make their claims following the natural disaster order. And then, there are other procedures to be carried out which these interlocutors do not necessarily think of, such as terminating subscriptions, whether it is EDF, water, internet, etc. “When you’re in shock, when you no longer have your papers, it can be a bit complicated”, notes the young woman.

And if needed, the Bar Association and two public writers will soon be there to support it.

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