Online travel sites use little commercial practices, denounces Friday the European Center of Consumers (CEC) which emits its first alerts to the European Commission since its entry into service last January.
This week, the network of European Consumer Centers, to which CEC Belgium belongs, denounced the practices of online travel sites to the European Commission as well as to 30 national authorities such as the Economic Inspectorate in Belgium.
The center is empowered to report to the competent authorities professionals who infringe the rights of consumers in Europe.
“Disputes with online reservation sites have existed for a long time but in this year troubled by the Covid-19 pandemic, the problems have intensified”, underlines CEC Belgium.
Among the concerns encountered, lack of assistance to consumers when the platforms must intervene on their behalf with airlines, the non-refund of tickets canceled or within a too long period, fees hidden at the time of booking or levied. on ticket reimbursement, differences between the solution offered by the booking site and that offered by the airline in the event of flight cancellation, etc.